Instalment enquiry

<p>Good Day Sir/Madam,</p> <p> </p> <p>BELOW, ITS ONE OF THE FEW EMAILS I HAVE SENT TRYING TO GET THE MATTER SORTED , THE ONLY FEEDBACK I AM GETTING FROM AFRICAN BANK IS CALLS FROM COLLECTIONS DEMANDING MONEYAND WANTING ME TO REPEAT MYSELF.</p> <p> </p> <p>--------------------------------------------------------------------------------------</p> <p>As per below I was advise to forward matter to you by the banking ombudsman.</p> <p> </p> <p>Looking forward to your prompt response.</p> <p> </p> <p> </p> <p> </p> <p>Regards,</p> <p> </p> <p>NB: FOR FOLLOW UP QUERIES OR FURTHER ENQUIRIES, KINDLY DO NOT RESPOND TO THIS EMAIL AS IT IS AN UNATTENDED MAILBOX! ALL GENERAL QUERIES TO BE DIRECTED TO ********** <p> </p> <p> </p> <p>Xolani Simelane│Customer Contact Centre │ Customer Operations</p> <p>9 Lothbury Road, Auckland Park│ Tel ***│ </p> <p>Email: ********** <p> </p> <p>Respect | Integrity | Service | Excellence | Stewardship<br /> Helping people achieve their ambitions – in the right way </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Receptionist ********** On Behalf Of info<br /> Sent: 08 February 2017 02:37 PM<br /> To: Simelane, Xolani: Absa<br /> Subject: FW: Instalment Complaint.</p> <p> </p> <p>Good day </p> <p>We acknowledge receipt of your complaint. Please find herewith attached a fully detailed Application Form for Assistance for our office. </p> <p>It explains our procedure in detail should you wish to lodge a complaint against your bank.</p> <p>Best Regards</p> <p>Lisbeth Mokhachane</p> <p>Tel: ***</p> <p>Fax: *** or ***</p> <p>Email: ********** <p>Website: www.obssa.co.za</p> <p>Ground Floor, 34 Fricker Road ,Illovo Johannesburg</p> <p> </p> <p> </p> <p> </p> <p>From: Simelane, Xolani: Absa ********** <br /> Sent: 08 February 2017 02:26 PM<br /> To: info; ********** ********** ********** ********** /> Cc: ********** ********** /> Subject: Instalment Complaint.</p> <p> </p> <p>Good Day,</p> <p> </p> <p>Trust the email finds you in good health,</p> <p> </p> <p>Trust I got the correct email address if not please assist in forwarding it to the correct channel,</p> <p> </p> <p>Late last year I took out a loan with African Bank to buy a mini bus for my transport business, unfortunately the vehicle was ****** in Tshwane (case number 587/11/2016) and yet to be recovered and the incident had an a negative impact on my finances, I went to the branch in Tshwane and spoke to a consultant and I explained the situation to him and I made an arrangement of R2500 which is the amount I can afford for the next 6 months (June/July 2017) until my business recovers, Which the consultant did.</p> <p> </p> <p> However when speaking to a consultant last month I was told the arrangement was for 2 months, So I went to the branch in Katlehong to arrange for that R2500 payment with no avail, So I am sending this email to your head office to get assistance for my request, instead I am getting calls from rude call centre agents!</p> <p> </p> <p>And I also found out that the loan comes with insurance which was never explained to me, Yes when you apply for credit u need to check prior to signing but when African Bank sent an sms stating I qualify to get a loan I must contact the vosloo branch if I am interested which I did and the lady I spoke to said I can forward her my details and then she will tell me how much I qualify for, a few hrs later she called me to advise that I do qualify I can just pop in when I have the time to sign then she will release the funds when I got there I was given a contract to sign, There was no mentioning of the insurance.</p> <p> </p> <p>I am still unable to get assistance from African Bank, A month ago a call centre agent called me to advise that I am behind with my account which I do acknowledge however to prevent the account from continuing being in arrears I made an arrangement to pay the R2500 then R1000 extra to cover the arrears unfortunately I am struggling to get someone to help me with that R1000, I have 2 households which I am supporting at the moment I cannot pay R3500 monthly, as stipulated above I am still trying to get money to get another mini bus and get back to my business, this arrangement I am referring to it is only temp, Can I please get someone to look at my request with careful consideration.</p> <p> </p> <p>I AM NOT DISPUTING THAT I OWE AFRICAN BANK I AM WILLING TO PAY HOWEVER FOR NOW I CAN AFFORD R2500 IF MY INSURANCE IS CANCELLED I WILL SEE HOW DEAL WITH THAT BUT I CANT AFFORD R3500, CAN I HAVE THE MATTER RESOLVED AS THIS IS RESULTING IN ACCOUNT BEING LARGER AMNOUNT OF ARREARS.</p> <p> </p> <p>Looking forward to your prompt response and assistance.</p> <p> </p> <p> </p>