Information sent to credit bureaus without verification.

I am really disappointed with African bank services. Now i am starting to regret why i ever took a loan with them.

I have a loan with African bank since January 2018, our agreement was for the bank to debit money from my account on the agreed date. however on May 2018 i ask that they change my debit order date from 25th to 27th since my salary date will change from the original date to the new date.

Since 27th was falling on the weekend in May we agreed that they debit the amount on the 25th which was on a Friday, they did as agreed. However they did not debit the agreed amount as per agreement that i signed with them, they took less amount compares to the original installment, get this!!! They sent information to credit Bureaus to say my account is in excess without even communicating with me first, when i call to ask for the reason why and how is this possible, i was told that i did not pay enough for that month of May.

My agreement with the bank was to debit the amount of money each and every month as per Loan Agreement, that's what i signed for. it is not my fault that they took less amount in my account, the responsibility was for them to ensure that the right amount was debited in my account before conclusions can be made. My credit profile looks bad now because of their pathetic lack of s****s to ensure that their customers stays happy with the provision of their services.

African Bank, Reverse those charges from credit bureaus and send correct information. how the hell am i going to do business with you in future if your services are this bad. you don't even communicate discrepancies all you do is just to jump into sending information that was not verified to credit bureaus.

Attend to this ASAP. Otherwise further steps will be taken.