INEXPERIENCED NEGLIGENT INADEQUATE *****ULENT CONSULTANTS

NEGLIGENT ,INADEQUATE ,INEXPERIENCED,**** CONSULTANTS !!! I went to African Bank Mdantsane City Mall for an investment and was assisted by a lady Siphelele Mlonjeni .The funds were on my FNB account.The lady advised me to swipe my card ,when we now checked the balance on African bank account it had a R1200.00 difference!!I asked her where did R1200 go,her immediate response was “I DONT KNOW ,let me check “.I then advised her to call customer service,that is when the lady advised her that Its a fee for using the speedpoint, the lady even asked was client aware n willing of the charge of the speedpoint because you can use app.Just like that my R1200 was gone and she said its non refundable!!!How am I fault because of a consultant who doesn’t know her banks products?charges and services?.DO NOT TRUST AFRICAN BANK WITH YOUR MONEY !!!CLEARLY THEY HOLD NO VALUES nor FOSTER BANKING CONFIDENCE TO CLIENTS!!!IMAGINE HOW MANY CLIENTS THAT CONSULTANT SWIPES THEIR CARD UNAWARELY OF THE 2.5% CHARGE !!!!