INCREDIBLY BAD SERVICE

I'm extremely disappointed with the ongoing poor service from African Bank's collections department.

I currently have a payment arrangement of R700, which is debited on the 15th of each month. However, they have now started debiting random amounts on arbitrary dates without my consent. On 28/02/2025, they debited R1,500 from my account without any prior agreement.

When I inquired about this, they falsely claimed that I had made another arrangement, which I never did. I requested the audio recording of this so-called arrangement, but when I called their complaints department, they said they would transfer my call—only to disconnect it instead. The R1500 that they took was not even my money,it was money transferred to me for someone else.

I need this money and African bank to correct this problem immediately.

What I find extremely irritating is that I've mentioned to their collections consultants that They always mess up my account whenever they call me.

This is totally irresponsible behavior from such a big company. Please refund me the R1500 immediately,this was never a part of our arrangement.