Incorrect/None Feedback

Item: African Bank
Rating: 1
Author: Nadine T

Good day

Please let me know if I am wasting my time to apply for a loan, I have been trying for 2 days now, emailing documents, calling, got a call from your head office this morning telling me thanks for all the documents, your loan is in for validations, I just call the call centre now and they are telling me that there is still an issue with my documents, so what I don't understand is this morning at 09:00 everything was fine and now when I call to follow up, there is a problem, please let me know what is going on and I am wasting my time.

Helpful (0)

Replies (2)

African Bank's replyOfficial

06 Mar 2019, 08:54

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team ***

Best regards,

African Bank's reply06 Mar 2019, 08:54

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team ***

Best regards,

African Bank's replyOfficial

12 Mar 2019, 11:33

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

Best regards,

African Bank's reply12 Mar 2019, 11:33

Official

Best regards,