Incorrectly promoting care for client

I wrote my previous report last week. This was in regards the total lack of ownership when taking care of me (as an prospective client) The in branch experience was not existant after the initial 2 hour application process.<br> <br> I phoned the help desk and LOGGED at least 1 call with a reference number, + emailed Customer Services + emailed The Consumer Advocate. These email addresses are available on their website.<br> <br> A month later - no response.<br> <br> You (African Bank) did respond on my Hello Peter complaint last week with \We tried Calling you"<br> I only received one missed call during that week and would not consider that as 'trying to contact me\"". I would consider trying at least 3 calls.<br> <br> That said - I called you (African Bank) then to speak to the person who was listed on the Hello Peter response. Only to hold 4 minutes and then I decided its not important for you.<br> <br> JUST SAY YOU DO NOT CARE ABOUT ME - DO NOT ADVERTISE THAT YOU DO CARE AND THEN YOUR CONDUCT IS LACKING THE SUBSTANCE OF ITS PROMISE. I WOULD BE MUCH HAPPIER IS YOU ARE HONEST WITH ME.<br> <br> PS - I prefer a written response via email"