Incorrect tax codes and amounts submitted to SARS issue (TFSA Account)

It had been 2 months now of calling their investment department trying to get an issue resolved whereby African Bank submitted the incorrect tax codes and amounts to SARS when transferring my TFSA funds to another institution.

I am told every time that the back office department has not given them feedback and they will keep escalating the matter. This level of incompetence and disregard to their customers is inexcusable. The submission deadlines for the tax season is creeping closer and closer and yet their back office department refused to get their act together and do the their primary function and that is to send accurate information to SARS.