1 reviews | Active since Jan 2013
Incorrect Phone Number Harassment
Dear African Bank Team,
Since the beginning of this year, I have been receiving SMSes from African Bank which are addressed to Mr V Zitha. Thereafter, I have received numerous phone calls from consultants from African Bank looking for Mr Zitha as well. I have explained to all the consultants that I am not Mr Zitha, and have requested for my phone number to be removed from the system.
However, till today, I am still receiving these messages and phone calls. As your consultants have been made aware that they have the incorrect number, this now constitutes harassment.
Once again, I request that my phone number be removed from your system and in future, the company should ensure due diligence in verifying the contact numbers of their clients and mitigate such discrepancies which lead to these incidents.
What is the status of this complaint?
I am still receiving these messages, yet it has been more than a month since you have contacted me assuring that it will be rectified. I am yet to receiving any confirmation of a retification.
What is the status of this complaint?
I am still receiving these messages, yet it has been more than a month since you have contacted me assuring that it will be rectified. I am yet to receiving any confirmation of a retification.
