1 reviews | Active since Aug 2015
Incorrect ITC Information. AGAIN
I can't believe I'm complaining about African Bank, AGAIN. It seems to be a weekly thing for me now. This so damn frustrating. I payed up my accounts in full in September. Account number ***E004 was updated on my ITC profile as payed up in full and closed withing 2 weeks. Last week I had to check some information on my ITC profile and all was well. I keep checking because I want to buy a house. Today I logged in on my transunion profile and this above mentioned account shows an outstanding balance of R13467. Just last week it was \closed"today it shows I owe AB. That is of course a lie. AGAIN. Called transunion and they told me it was an instruction from AB because they will never update consumer profile unless the service provider instructs them to do so. Can AB please sort this mess out. I'm sick and tired of African Bank and their false information. I seems to be complaining each week ever since I settled my accounts! This is crazy! It's so wrong. Unacceptable! What is wrong with this bank! I will forever regret taking a loan from you guys!!! Sort this matter please. And I hope this is the last time I complain on Hello Peter about African Bank. Never seen such before"""
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
