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Maps M
1 reviews | Active since Jul 2018
09 May 2019, 11:41
Incorrect information - Breach of contract
I app**** for a personal loan online on the 2nd of May, and called by 1 of the consultant on Monday the 6 May with the feedback of the loan and she also read me the terms nad conditions and promised, I will receive my contract in 24 hours . When I realised that the 24 hours is over and I haven't received the contract neither the funds I called in to enquire , only to be told the loan was declined after I agreed on a telephonic agreement that my account will be debited as the loan is approved . Im disappointed because if I didnt call no information would have been comunicated to me. Even when I enquire I was told by the guy assisting me ,he doesn't know why I told my loan is approved.
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Replies (4)
African Bank's replyOfficial
09 May 2019, 13:04 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's reply09 May 2019, 13:04
Official
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's replyOfficial
09 May 2019, 14:50 Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Talk to you soon.
Your African Bank Support team ***
African Bank's reply09 May 2019, 14:50
Official
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Talk to you soon.
Your African Bank Support team ***
African Bank's replyOfficial
15 May 2019, 13:58 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's reply15 May 2019, 13:58
Official
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's replyOfficial
15 May 2019, 14:06 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
African Bank's reply15 May 2019, 14:06
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***