BK
Brian K
1 reviews | Active since Mar 2009
22 May 2024, 10:11
Incorrect debt amounts & wrong date debited
Good day, I have made arrangements to this month. But still you guys go and deducted wrong amounts. I Will reverse these incorrect amounts again at the bank. Please advise why the agreement was not followed?
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
22 May 2024, 13:30Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply22 May 2024, 13:30
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
BK
Brian K's updateReviewer Update
23 May 2024, 08:03Good day, once again I received a SMS with the incorrect amount. Can you please stop the incorrect amounts to be deducted. Please send me confirmation of the agreement I made.
BK
Brian K's update23 May 2024, 08:03
Reviewer Update
Good day, once again I received a SMS with the incorrect amount. Can you please stop the incorrect amounts to be deducted. Please send me confirmation of the agreement I made.
African Bank's replyOfficial
23 May 2024, 08:24Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
African Bank's reply23 May 2024, 08:24
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.