1 reviews | Active since May 2013
Incorrect Debit Order Date.
Good Day<br> <br> I am very disappointed with the way African Bank has been treating me as their customer, On Friday the 22 May 2015, I received an SMS informing me that my account will be debited on the 22 May 2015 . To my surprise I called in the customer service to find out why because my debit order date is the 25TH of every month and I never defaulted, I also inform that that they must cancel that because is causing the problem for me with my bank ,and I was told the SMS was sent out mistakenly. It will be sorted. That was all lies.<br> <br> Today I noticed that my account has been debited on Friday22 May the sum of R4268.53 and also today 25 May 2015 it has been debited again. Obviously the 22 May 2015 has been rejected by the bank due to insufficient funds, but as they should know better because they called themselves bank, the unpaid debit order attracts charges and bad record for the consumer. <br> I want African Bank to fix the damage that they have caused to my FNB Cheque Account. I also do not want to pay by debit order anymore even if it means to change/ close my account with FNB and not give you my banking details I will do it , I am still going to pay you as I have been doi
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Hope to hear from you soon.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Hope to hear from you soon.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
