Incorrect debit order

I have several issues with this bank<br> Something is wrong every month with my account<br> I have been dealing with Nhlanhla Buthelezi from Abil as well with no luck<br> I keep being pushed around and no one ever knows anything?<br> The problem this month is that my account has been debited twice<br> First the normal monthly payment of R2 080 and then R635<br> I tried calling the call centre and they are telling me I must have made arrangements to increase my repayments. i did not do such a thing and I am not behind on my payment.<br> Please can I have my money back asap!