AT
Amanda T
1 reviews | Active since May 2016
16 Nov 2016, 13:39
iNCORRECT CONTACT DETAILS
<p>For many months i've struggled to get African African to NOT use the FRIEND refereal contact details to contact me, i received an email stating that that number have been removed from the system, YET thet number still gets messages and phone calls for me. what more must be done to get it into their heads that this is not correct and unacceptable</p>
Helpful (0)
Replies (1)0
Replies (1)
African Bank's replyOfficial
16 Nov 2016, 15:42Thank you for your email,
Due to the Protection of Personal Information Act of 2013 we are required to successfully identify and verify customers before providing a service and we need to telephonically contact you in order to ask a few questions to protect our information.
We confirm that we have been unsuccessfully in our attempts to contact you on the details as per your African Bank profile record.
Should you require any further assistance in this regard please contact us on
***.
Kind Regards
Contact Centre Support Team
***
African Bank's reply16 Nov 2016, 15:42
Official
Thank you for your email,
Due to the Protection of Personal Information Act of 2013 we are required to successfully identify and verify customers before providing a service and we need to telephonically contact you in order to ask a few questions to protect our information.
We confirm that we have been unsuccessfully in our attempts to contact you on the details as per your African Bank profile record.
Should you require any further assistance in this regard please contact us on
***.
Kind Regards
Contact Centre Support Team
***