Incorrect Advise

<p>on the 25/04/2017 i called in to enquire about the arrears on my credit card, i was then informed i needed to pay R 128 in order for my account to be up to date, the i asked the constultant about my credit card as i didnt have it, she then advised me to go to the nearest branch to have another one issued to me, and that they going to charge me +- R 150 for re-issue of new one. i went to newtown jusction branch only to be told they cant see a card in my name. he said i must call in. my issue here is that i wasted my time if only the lady i spoke to told me there and then i would not have wasted my time. now i checked my balance again today it says i have arrears of the amount of R 156.something, where does that now come from i dont know. if dont have a card why was i not even informed that it was cancelled in the first place.... </p>