Inconvenience and no apology

I was debited on Saturday morning for my policy and had money left that I needed to use on Sunday morning. Only for another debit to go off on late Saturday. my plans where now runed and i had to wait for Monday to visit the branch. I get to the branch on Monday morning and not even an apology but the lady said I will get the money after 7 days. what am I to do while i wait for the money/ instead the consultant tried to sell me something else. where is the remorse?