incomplete information lies to clients

<p>I have a credit card with African bank,I was involved in a car accident which put me home for 3 months and led me into being in arrears with my payments,I paid my paid my arrears in full and and currently up to date with my payments ,I get statements showing that I have money to use but when I go to shops or bank it declines,I called the head office and was told to go to the nearest branch and I'll get a replacement card. I went to the branch in Westgate and was assisted by Wendy who said she was confused by the notes on my card made my head office,my card is not cancelled or stopped but the system refuses to give me a new one..I was **** to by ahEAd office staff who made me waist my time going to the branch..the level of communication between head office and branches is poor..please activate my card ad you said on the phone, clarify your processes..and stop wasting my time..</p>