*********** - YOU SHOULD JUST SHUT DOWN

I AM HIGHLY DISGUSTED WITH AFRICAN BANK AND THE SERVICE I HAVE RECEIVED. MY FIRST DEBIT ORDER WAS SET TO GO OFF ON THE 25TH AS PER MY INSTRUCTION. WITHOUT MY AUTHORITY, AFRICAN BANK DEBITED ON THE 24TH RESULTING IN AN UNPAID FEE AND A HIT TO MY CREDIT PROFILE. PAYMENT WAS THEN PROCESSED ON THE 25TH AGAIN AND WENT THROUGH (MY BANK STATEMENTS PROVE THIS). SUDDENLY I STARTED GETTING HARASSED BY THE COLLECTIONS TEAM WHO KEPT SAYING I AM IN ARREARS. I HAVE SENT A COPY OF MY ID AND MY TRANSACTION HISTORY TO THE COLLECTIONS TEAM AND I AM GETTING NOWHERE WITH THIS. AFRICAN BANK ARE USELESS AND NEED TO GET THEIR HOUSEKEEPING IN CHECK. I HAVE BEEN INCONVENIENCED AND AM NOW SITTING WITH A HIT TO MY CREDIT PROFILE BECAUSE YOU CANT GET YOUR HOUSE IN ORDER. I WILL NOT BE FURTHER INCONVENIENCED AND IF THIS IS NOT SORTED BEFORE CLOSE OF BUSINESS TODAY I WILL BE GOING TO THE BANKING OMBUDSMAN. YOUR MESS NOT MINE....FIX IT!!!! YOUR SYSTEMS DON'T WORK, YOUR STAFF ARE *********** AND DON'T KNOW WHAT THEY ARE DOING - IF YOU CANT DO WHAT YOU ARE SUPPOSED TO DO THEN MAYBE YOU SHOULD SHUT DOWN.