*********** / unprofessional organisation ever

I currently have a credit card with African Bank, my credit is up to date, last year December I was retrenched by my previous employer, since my credit card has an insurance I went to them to claim was advise the insurance will pay my credit card for a period of three months, they only paid for one month, luckily I managed to get a new job of which last month they deducted from my account, so I called them to activate my credit card again because now I am paying for myself I was told to go to the nearest branch and submit proof of residence and ID copy, I went to the branch and was told it will take 48 hours, after 48 hours I was told they need to remove a flag on the credit card before it gets activated and the flag will also take 48 hours, today it's more than 7 days nothing has been done, when I called today I was told they busy working on it, if anyone out there has an account with them, I am pleading you to settle it and close it before you get bad customer experience. I was even told my query will be escalated last week, of which nothing has been done. South African let's settle our accounts and leave them. I regret why did I open an account with them.