*********** staff - No Feed Back

I visited the Grove Mall branch on Wednesday 11 Feb 2015 and queried the outstanding amount on my Credit Card, as I wanted to pay in full and close the account. I was given a statement and instructions how to do this via EFT (FNB Banking) and was told to check up after a few days to confirm that the account has been cleared - as obviously inter bank transfers take a few days. I paid the card in full on Thursday 12 Feb 2015 and called the Call Center on Tuesday 17 Feb to confirm this. I was then told that I STILL OWE ANOTHER R171.04 to close the account - and that I need to go back to the branch to query why there was still outstanding. I paid the R171.04 to have this settled, as I do not have time to go back to the branch ever time. I emailed the FINAL proof of payment to the credit card email address stating that this will be the last payment and NO OTHER fees / interest will be acknowledged after 17/2/2015. I requested a letter stating that the credit card account has been closed BUT STILL NO ANSWER. One cannot afford 20min calls every time or going back to a branch that doesn't even help correctly in the first place.