*********** staff

I took a loan and a credit card in 2013 I was then retrenchment in 2015 where I went to diepkloof branch to submit all the necessary documents for insurance claim after a year I stated getting calls from the collections department saying I'm still owing saying insurance didn't pay the account due to that it lapsed in September 2015 whereelse I submitted the claims in February 2015 its not my problem that someone didn't do his/her job its the. Branch neglegence and I want my refund for all money debited for all this years