*********** staff

I received an sms on the 17th of December 2015 saying I qualified for a payment break on my loan and that I have to apply before the 19th. I went to the bank on the 18th and as I was sitting at the branch I received an sms saying my loan had deducted from my account even though my payment date is on the 25th. The problem is the lady at african bank handed me the phone so to speak to someone to qualify for the break and they said it cant be done as payment for december had processed allready even though the sms said I have till the 19th. The person on the phone said I can get a payment break for January if I still want to so I said yes. Now yesterday I get a phone call and the person has no record of my phone call? Pathetic service. 1st my payment goes through whenever the hell they want to 2nd because of that I no longer qualify for the payment break and 3rd Now apperently no arrangements were made for January? PATHETIC service. Now I was told they are submitting all payments and I must go to the branch AGAIN to apply for the payment break AGAIN.