*********** MONEYSEND OPTION

If you want a bank that will CONSTANTLY disappoint you, inconvenience, and cost you, PLEASE bank with African Bank! I am beyond aggravated by their incompetence. If it’s not for their app flagging my CORRECT pin as incorrect - forcing me to visit their branches multiple times, it’s their poorly put together MONEYSEND option that hardly ever works! BOTH times that I’ve used it, the recipients didn’t receive a secret code as they were supposed to. Making seem as though I am a complete ****! First time I called, the consultant said that the sms hadn’t gone through. Sent it immediately. BUT HOW??? If the money is able to leave my account, why can’t they do something as simple as send a code to it’s rightful recipient??? Second time around, same story, only this time, the consultant barely assisted with anything. Just gave me a useless reference number, promising that they’d either call me with an update, or automatically send the PIN. It’s been close to 48 hours, I AM STILL WAITING! Once this is out the way, I am permanently deleting the account. I’m so disappointed. An entire R1900 that was meant to be received centuries ago is still waiting on a simple pin!