*********** Call centre and admin processes

This morning I visited African bank in Golden Acre centre Cape Town, I was there at 8am before they opened at 08.30. I settled my credit card last year ,however i am still getting statements. I called the contact centre on Monday 02/02/15 to enquire why my account was still active and if i could use the facility.He said I only needed to visit a branch for a new card.The kind woman who assisted me Dawn Page however could not access my profile as a New loan application was loaded on the system in 2013 and therefore she could not proceed.She called the Call centre 3 times, was told to do a Rejection form ,Did that ,emailed repeatedly.Only to be told not to clog their inboxes! I eventually left the bank at 12pm after wasting 4 hours for a Call centre to reject the old application and it was still not done!! The turn around time is 20mins - 1hour! What is African Bank 100% committed to? Frustrating their clients? *********** Call centre Staff? Ignoring their branch staff and not resolving queries?! Dawn even got an email to say it was Rejected but it STILL WAS NOT! Your company has the most pathetic Customer service and Inhouse Admin that I have ever seen! I wasted 4 hours for NOTHING!