*********** and vindictive

I have had an account with you for about 5years - your call center has become ridicules.Numerous times I have requested to call me at specific times to confirm and o whatever needs to be done - a month ago some again called me to verify my details. I asked how many ****** times this needs to be done and what the reason is for this because it was done less than a month ago and that there is nothing wrong on the account or outstanding amounts - I told her I don't need to give information and what the reason was for the call - she rep**** again update of details, I lost my cool and told her that I'm sick and tired of calls every 2nd day, why was I to again update details? The funny thing is they froze my account after that - I did in the past tell them they cannot update details over the phone and that written proof should be supp**** and if they do they in breach of FICA, they had no answer. I'm sick and tired, now a family member has been harassed with calls, I did not pay my account this month because of this - I'm going to the Ombudsman because none of my requests are being fulfilled . <br> I have sent an email to Ruth Mmotlana, don't contact me, email me. I will give a week!!!