*********** AND INEFFICIENT CONSULTANT @ AFRICAN BANK INVESTMENT DEPARTMENT

Your Investment Department customer service is beyond pathetic. I opened an Investment Account with 7 - days notice at African Bank Eastgate. The service from Lerato was excellent. I was supposed to deposit R1000 in seven days. I deposited an amount of R4000 on 16 September 2022, and followed the instructions as per your Branch Consultant. To my surprise, on Friday, 23 September 2022, I discovered that you have not allocated my money. Yesterday I enquired with my bank and they confirmed that I had paid R4000 on 16 September 2022 as stated. I then obtained Proof of Payment to present to substantiate my query. I arrived at African Bank Eastgate around past 09h00. I presented my PoP to them and fortunately I was assisted by Lerato who opened that account for me. She apologised for the delay caused by unstable connectivity. She then escalated through telephone to African Bank Investment Department. She spoke to a very cold, *********** and inefficient person by the name of Joy. That person was not even interested in listening to the client's challenges regarding his/her suggestion to come again to the Branch. S/he rudely dismissed every alternative solution communicated to her/him to allocate my funds. S/he insisted I should visit the Branch again, disregarding the fact that I took Leave to come to the branch today to resolve the mess created by his/her dysfuntional Department and that I will not be available any other day sooner. We even suggested that s/he go through the security questions with me over the phone while I was at the Branch. S/he blatantly refused. So in short, I'm am terminating that Stupid Investment Account with immediate effect and I want my money back.

Thank You