TM
Tryphina M

1 reviews | Active since Sept 2014

02 Jul 2019, 10:55

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I am so disappointed at African Bank Insurance. last year November I was retrenched , phone African Bank and I was transferred to their insurance department I inform them about my retrenchment, they requested if I send my retrenchment letter from the company. I must say I was so impressed the way my claim was handled, the process went very smoothly, thumbs up to that. I was told that the insurance is going to pay for 6 month, after 6 month they will contact to find out if I'm still unemployed so that they can re-assess claim but unfortunately they didn't bother to contact me they reinstated my account to African Bank.

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Replies (1)
African Bank
African Bank's reply02 Jul 2019, 14:01
Official
Good day

 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away. 

Your African Bank Support team ***