incompetency

<p>I have been receiving statements from African bank for my Credit card and loan account, i was advised that my card will be reinstated once my loan account is up to date, took all my money and settled the loan.</p> <p> </p> <p>Now when i request my credit card to be be reinstated i'm told it can't be reinstated because the loan account is in arrears of +-R3000 which now results in the credit card not being reactivated, the person i spoke to who gave me the settlement amount just asked me to go to the nearest african bank and get a new card and the card will be activated in 24hrs. when i got to the shop in green acres the lady assisting me also didn't mention anything about arrears, she just went on to the system and sent the documents to Head office to lift the suspention and advised that the the next day it will be ready. only to be told my account is in arrears, they are telling me that the statement is incorrect. Who is at fault then that the statement is incorrect, their statement shows the amount due and that's what they deducted.</p> <p> </p> <p>I need the credit card to be lifted and i believe that african bank is at fault here and i shouldn't be penalised for their incompetency and thier computers are not printing the correct information on the statement and their consultants also are giving the incorrect information.</p> <p> ********** 0375</p>