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Olivia M

1 reviews | Active since Jun 2016

20 Jun 2016, 09:05

Incompetency

<p>I app**** for a credit increase at African bank centurion mall the 14th which was approved however when the Head office did my emeployement confirmation they dialed a cape town number yet I gave the lady at the branch my Centurion work number, as a result they were told I do not work there which is true as they called the wrong company... They then declined my application and no one had the curtsey to even give me feedback. I went to the branch again 2 days later and discovered this, I re- app**** and wow! I'm now being told I cannot get the money that I was promised due to the inflation changes???????You approved my application, Your stuff called the wrong no after I gave the correct details, no fb was given to me, and now after your mistake you fail to even Assist me? Can someone with TCF knowledge please get this matter resolved or I will take this further... </p>

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Replies (2)
African Bank
African Bank's reply21 Jun 2016, 10:30
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply23 Jun 2016, 06:57
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***