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Corne C
1 reviews | Active since May 2016
09 Jul 2021, 10:42
Incompetence from African Bank
I phoned African Bank on 22 June to reverse a transaction (online shopping), as the goods were never delivered, or I wasn't informed of a collection point, and the vendor didn't acknowledge any of my emails or sms messages. I followed up on 29 June 2021. The agent was ***********, couldn't pick up the reference number, and then told me it's on another system she doesn't have access to, but she can see the reference number. I still haven't received any resolution on this query to reverse the transaction. It's not about the amount, it's about the principal of not receiving the merchandise.
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Replies (5)CC
Corne C's updateReviewer Update
09 Jul 2021, 16:31My post is clear enough. I want to know where are we with the reversal of the transaction. And don't get your team to phone me if they can't even pronounce my surname!
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Corne C's update09 Jul 2021, 16:31
Reviewer Update
My post is clear enough. I want to know where are we with the reversal of the transaction. And don't get your team to phone me if they can't even pronounce my surname!
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Corne C's updateReviewer Update
12 Jul 2021, 08:12I had a conversation with Zelda. I refuse to provide my ID number as validation, because I can't validate the call is from African Bank. Zelda said to me I must go to the bank - REALLY! IN THE TIME OF COVID AND A 3RD WAVE, YOU WANT AN IMMUNE COMPROMISED CLIENT TO GO TO A BRANCH??? Why don't you just fix my request and provide feedback.
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Corne C's update12 Jul 2021, 08:12
Reviewer Update
I had a conversation with Zelda. I refuse to provide my ID number as validation, because I can't validate the call is from African Bank. Zelda said to me I must go to the bank - REALLY! IN THE TIME OF COVID AND A 3RD WAVE, YOU WANT AN IMMUNE COMPROMISED CLIENT TO GO TO A BRANCH??? Why don't you just fix my request and provide feedback.
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Corne C's updateReviewer Update
12 Jul 2021, 08:12Send an OTP to validate me!
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Corne C's update12 Jul 2021, 08:12
Reviewer Update
Send an OTP to validate me!
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Corne C's updateReviewer Update
12 Jul 2021, 15:56Such a standard automated response... Is the client not suppose to successfully identify and verify where they are receiving the call from? As you in the banking sector should know, there is phishing and ****s. How do you protect your customers against it? And during the 3rd covid wave, you expect a compromised customer to visit a branch. That is just fantastic...
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Corne C's update12 Jul 2021, 15:56
Reviewer Update
Such a standard automated response... Is the client not suppose to successfully identify and verify where they are receiving the call from? As you in the banking sector should know, there is phishing and ****s. How do you protect your customers against it? And during the 3rd covid wave, you expect a compromised customer to visit a branch. That is just fantastic...
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Corne C's updateReviewer Update
13 Jul 2021, 14:45And how do I keep my information safe if the call is not from you?????
And the previous time I phoned to follow up, the agent couldn't see it and then didn't have access to it.
Incompetence!
And the previous time I phoned to follow up, the agent couldn't see it and then didn't have access to it.
Incompetence!
CC
Corne C's update13 Jul 2021, 14:45
Reviewer Update
And how do I keep my information safe if the call is not from you?????
And the previous time I phoned to follow up, the agent couldn't see it and then didn't have access to it.
Incompetence!
And the previous time I phoned to follow up, the agent couldn't see it and then didn't have access to it.
Incompetence!