Incompetence

Good day guys I have a query.

Early this year I opened an African Bank account I was then ****** and weeks later I went and tried to get a new card since my salary was about to be deposited into this new account, I was then advised to wait until I get paid before I can receive a new card. Upon payday I went back to African Bank same branch in Smith Street the lady then told me she cannot help me because my account was involved in *****. She then advised me that I need to open a case at the police station. I had to open a case and state facts from the day of the *******. Now I have the case number and everything now they are telling me there is nothing that they can do they have to wait until the investigation is over. Of which all this drama has left me unemployed due to my money being in that very account. Please assist who do I speak to do I go to the Ombudsman or what I'm terribly confused as to what is going there is no manager at either of these branches to report the incompetence of the consultants. Mind you there is no contact being made with me and they have my updated information.