Incompetence and horrible service

<p>I am a client of African bank and I must admit this bank has been there for me when I was down and out and my credit rating was non-existant hence my vehicle finance and credit card is with AB however recently I have come accross a number of issues and will only mention the most recent incident. </p> <p>About a week ago I went to one of the branches in Centurion looking for a replacement card for my old credit card, the consultant told me that I needed a bank statement in order to get a replacement card which didnt make sense to me as I was not requesting a limit increase to this day no one in the branch can rationalize why I need statements, so I cooled off and decided to go and try another branch which is the menlyn branch and this time I was ready with my bank statement and proof of res however when I got to Menlyn Branch I was told there is only one person who issues replacement cards and that person is in for today. I need someone to explain to me and other clients of AB whether we should accept such service in the 21st century.</p> <p> </p>