Incompetence

I am upset and disappointed with African bank, 7 years ago I was a victim of ***** the imposter took out a loan and a credit card using my details. I discovered this and alerted African bank then they investigated the matter and it was proven that indeed I was a victim of ***** and the accounts were closed but now this month I have discovered that this information is still appearing on my credit report, when I discovered this,I called African bank on the 13th and spoke to Emanuel who assured me that the matter has been escalated to the relevant department that will do the update but didn't. On the 20th of I called Mashudu and he confirmed that the matter did not reach the relevant department and promised me that the relevant department will call me within certain hours and that did not happen, on the 20th I called again and spoke to Miranda who said they will give me feedback within in 7 days and I said she should put her supervisor on the phone because I was starting to get fed-up with the empty promises and lies.I spoke to him and he promised to give feedback before the end of business day on the 21st but he didn't call as he had promised, his name is Ndodenhle Dlamini. I am missing out on a great business opportunity because of a false negative credit report, because someone failed to update and it is definitely not my fault that African bank failed to do a proper credit check before giving out the loan.