Incompetence

1. App**** for loan on 03 March 22 2. Received email stating application was successful. 3. 04 March 22 handed in clearance certificate. 4. 6 days later they request the same document again. 5. 11 March 22 requested 74U certificate. 6. 11 March 22 handed the document in. 7. 14 March 22 they request 74U certificate again. 8. I sent it to them on the same day again. 9. 15 March 22 they request 74U certificate again. 10. Same day I sent it again. 11. 16 March 22 they request it again. 12. Same day I sent it again. 13. 18 March 22 they still ask for 74U certificate.

How many times do you have to send the same documents in to the same institution. Still i dont know if I'm approved or not. 12 business days/288 hours later I'm still waiting for someone from African Bank to contact me concerning the loan application. Every time a consultant will tell me they will escalate the matter and it ends right there. It begs the question is it incompetence or is it failure by the FSP itself to do their job. I've seen bad client service before but this is a whole other level. Someone is going to call me soon on this matter and i will give everyone progress report. If I could have given less then one star I would have. The agent at branch level did her job to the best of her knowledge but the waiting process started at a higher level.