incompetence

<p>after making numerous calls about my application which i app**** 2 weeks ago no one has ever made an effort to call me and tell me what is the matter.....they told me my loan was approved on thursday 04 /2016 at 10 am i made an arrangemnt to come at 6 pm they told me i should come when i get there they checked on the system it was cancelled after telling them that i am coming at 6 to sign paperwork.....they never explained why it happened i called again today to find out they told me the headoffice cancelled it when i called the headoffice on my own its a different story .....no one actualy apologised or explained why......after all my efforts of calling ... </p>