Incompetence

On the 10-08-2017 i got an sms that R425 will be deducted to clear arrears, regardless that i made arrangements with African Bank. I then called ********** 500 at 08:42am spoke to Matshepo Mohlaka said a query will be logged and i will get feedback within 48 hours. I called the same number again on the 18-08-2017 spoke to Doreen Phoko who told me that R425 was removed and no such debit will be deducted. The debit order debited, my account this is not the first time African bank is being so incompetence at my expense.