INCOMPETANT!!!!!

so i did an online application on the 15/11/2018 and it was approved, so some1 called me and we had do do the application all over again and annoying as it was i did it and was told to send the relevant docs to a branch. So on the 16/11/2018 i went to the branch and gave them all the documents required and was told i would be called on monday. No phone call on monday so i called today only to be told that they are *********** and i need to redo the application again. Your customer service is appauling as i initially did this online because i do not have the time to be going to branches and to be told to go back to the branch is utter ******* if my business is not wanted you couldve told me from the get go instead of sending me from pillar to post!!!!!!!!!!