ZS
Zane S
1 reviews | Active since Jul 2018
11 Feb 2026, 07:21
incompatible banking app
I have been trying for a while now to get a response from AB concerning their banking app which is not available on Play Store to down load. They have told me they are looking into the problem - almost a month ago! I don't believe anything is being done at all to make this app available for older phones. The service is really appalling at best!!
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
11 Feb 2026, 09:40Thanks for speaking up and calling us out. As per our previous conversation I have provided feedback that we have received from our IT stating that the new African Bank App only supports Android versions 10 and Up (latest). You can update the OS version on your device. Alternatively, you can continue using Internet banking.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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Best regards,
African Bank's reply11 Feb 2026, 09:40
Official
Thanks for speaking up and calling us out. As per our previous conversation I have provided feedback that we have received from our IT stating that the new African Bank App only supports Android versions 10 and Up (latest). You can update the OS version on your device. Alternatively, you can continue using Internet banking.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
Best regards,
ZS
Zane S's updateReviewer Update
11 Feb 2026, 10:21I cannot update the OS on my phone, it has the latest supported OS already and no further updates are available. I still cannot understand why AB has made this app incompatible with older phones, it therefore makes it very difficult for many accountholders who don't have a pc. I don't find this response acceptable!
ZS
Zane S's update11 Feb 2026, 10:21
Reviewer Update
I cannot update the OS on my phone, it has the latest supported OS already and no further updates are available. I still cannot understand why AB has made this app incompatible with older phones, it therefore makes it very difficult for many accountholders who don't have a pc. I don't find this response acceptable!
African Bank's replyOfficial
11 Feb 2026, 11:47Zane, thank you for your feedback. I completely understand how frustrating this situation must be, especially if your phone is already running the latest operating system available for that device.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
Best regards,
African Bank's reply11 Feb 2026, 11:47
Official
Zane, thank you for your feedback. I completely understand how frustrating this situation must be, especially if your phone is already running the latest operating system available for that device.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
Best regards,
ZS
Zane S's updateReviewer Update
27 Feb 2026, 07:53I find this unacceptable, since there may be MANY of your customers that use older phones that will have the same problem as me. Last time the bank managed to remedy this problem somehow, why can their IT dept not do so again? PLEASE CAN AB LOOK DEEPER INTO THIS ISSUE!!
ZS
Zane S's update27 Feb 2026, 07:53
Reviewer Update
I find this unacceptable, since there may be MANY of your customers that use older phones that will have the same problem as me. Last time the bank managed to remedy this problem somehow, why can their IT dept not do so again? PLEASE CAN AB LOOK DEEPER INTO THIS ISSUE!!
African Bank's replyOfficial
27 Feb 2026, 12:53Hi Zane, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Best regards,
African Bank's reply27 Feb 2026, 12:53
Official
Hi Zane, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Best regards,