Incompatent

I Have NEVER missed a payment on a furniture account that was financed by AFRICAN BANK, NEVER!! The furniture store has closed down now, and ever since I have been paying cash every month with the easy pay number supp**** by African Bank the account is a mess. There is not one SINGLE PERSON in that establishment that is COMPATENT to assist me!!!! They have updated my credit report saying that I have not paid three months in this year, yet when I phone in I am told that my accounts are in advance? Like I said I have never missed a payment, so when I ask the INCOMPATENT CONSULTANTS why my credit report is updated negatively they respond with.. Eish Ser I don't know!! Then I am put through to a supervisor because I am told that a manager only speaks to a customer after a supervisor cant assist. Needles to say not 10 of African Bank supervisors could assist. (INCOMPATENT) Then I have been put through to a \customer service manager"(AMPHALWA) witch could not assist"