SS
Samantha S
1 reviews | Active since Dec 2015
11 Dec 2015, 15:27
Incessant Calls - Not My Account
I've been getting calls and sms's, almost daily, and sometimes more than once a day, for someone else's issues. Your call center staff keep asking for the guy and I have repeatedly told them that he no longer works for our company (FOR OVER A YEAR) and I have no idea how to get hold of him. The number they call is a company number, which I have also repeatedly told them, and he no longer has access to it. Also, they have told me many times that they have deleted the number.....WHY am I still getting the calls then? Are your records not updated? It shouldn't be my problem that you can't find the guy.<br> <br> I've put his account number in (which I received as an sms for him) for you to see his details.
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Replies (1)African Bank's replyOfficial
14 Dec 2015, 08:39Hello iamsamfs,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
African Bank's reply14 Dec 2015, 08:39
Official
Hello iamsamfs,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
