Inadequately trained consultants - Poor Service

I've got a call from African Bank resolutions department, a consultant by the name of Thandeka Sithole called me. She asked me to confirm my ID number, I repeated myself like 12 times, and she still took it down wrong, plus she tells me that I gave her 12 digits.

My calls are recorded and ill make this available if required.

Consultants can't take down simple numbers. They need to be trained before being put on the phone.

Pathetic for being a bank!