Inadequate Account Management

My personal loan account with African Bank was initially handed over to Flemix & Attorneys in 2016. I since made arrangements with them to setup a debit order to pay off the account. Everyone was happy.

But on the 4th of July 2020, I went into a branch to find out my outstanding balance, as I wanted to close it off. To my surprise, I was informed that my account is in arrears with R 6 093.00 and that African Bank last received my payment in January 2020. I explained to the consultant that there is a recurring debit order instruction on my account and that payments have been going off as per usual. So how was I in arrears?

I was asked to submit my 6 months bank statements, to prove that the payments have been going off and that there were no reversals. Which I did. (1) Submission on 06.07.2020 @ 8h54 --> *** (2) Submission on 06.07.2020 @ 10h10 --> *** (3) Submission on 11.07.2020 @ 7h38 --> *** (4) Submission on 14.07.2020 @ 18h49 --> *** (5) Submission on 15.07.2020 @ 10h04 --> *** I was told that the matter has been escalated and they will give me feedback.

So while I am awaiting feedback, I keep receiving calls from call centre agents informing me that my account is in arrears and that I need to make payments a.s.a.p. Each time I had to keep my cool, and let them know that there is a pending case on the matter.

On the 11th of August 2020, I received a call from attorneys at Capitaldm informing me that the account has been handed over to them for collection. And I again, relayed the whole story about the debit orders that have gone off as per usual. Was asked to submit 6 months bank statements, which I did: sent to *** on 11.08.2020 @ 15h38. He assured me he will follow-up with African Bank and revert back to me.

So what is really upsetting me was the sms I received this morning (28.08.2020): "African Bank: Hello MS N VAN DER ROSS. You are behind on your payments and the account has been handed over to Rievax Debt Consulting, who is our duly appointed tracing agent. They will call you to make a payment arrangement so that you can avoid legal action. We will never ask you for your pin or card CVV number. Call us on 0861 111?011 for more info. Auth FSP & NCRCP7638 RDC91017/16"

CAN SOMEONE FROM AFRICAN BANK PLEASE RESOLVE THIS URGENTLY???

This is causing a serious inconvenience, and the debit order instruction is still active, even while the matter is under review.