Inability to verify my employment.

I am writing to express my concern regarding an ongoing issue with my credit application. Despite being employed for over 10 years, I have been declined due to the inability to verify my employment.

I visited your branch on both Saturday and yesterday in an attempt to continue with the application. However, I observed that your system was causing significant issues for your staff, making it difficult for them to complete applications or update client profiles. I could sense the frustration from your team.

I find this experience both disappointing and confusing, given my long-term employment status. Could you kindly provide further clarification on why my employment verification could not be confirmed, and what specific steps need to be taken to resolve the issue? Additionally, if there is any documentation I can provide to assist in this process, please let me know.

I would greatly appreciate your prompt attention to this matter and hope for a swift resolution. Thank you in advance for your assistance, and I look forward to your response.

Kind regards,