ZS
Zane S

1 reviews | Active since Jul 2018

04 Aug 2025, 07:43

Improper tax certificate info

Hi, could you kindly please assist:

I have downloaded a tax certificate on African Bank's site for 2025 that has omissions / errors.

1. Firstly, neither my savings account or savings pocket accounts are on the summary. 2. Secondly, the savings pocket interest amount that is pre-populated on my tax form does not correlate with the amount on my records, so I cannot tell where SARS gets this figure. 3. Thirdly, the notice deposit interest shown on the bank tax certificate does not correlate with the bank statement of the same account that I downloaded from the African Bank site. 4. Fourthly, there are 3 access accumulator accounts I cannot seem to account for that are reflected on my tax certificate.

I would greatly appreciate it if the bank can urgently look into these issues at their earliest convenience, as I need to reconcile this statement properly with my provisional tax paid.

Kind regards

0
Replies (4)
African Bank
African Bank's reply04 Aug 2025, 12:23
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
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ZS
Zane S's update05 Aug 2025, 10:19
Reviewer Update
Hi, one of your agents phoned me back yesterday and tried to refer me to someone who could assist. We could not get someone on the line and I was promised a return call before end of business yesterday. This did not happen. Could you please urgently follow up on this issue, since I would like to get my tax form submitted and cannot do so without my corrected tax statement from the bank?
Thank you
African Bank
African Bank's reply05 Aug 2025, 11:49
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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ZS
Zane S's update05 Aug 2025, 12:34
Reviewer Update
Thank you, I appreciate your effort and response.