I’m utterly disappointed with African Bank

I am expressing my absolute disappointment regarding the handling of my account, which was placed on hold after receiving a lump sum deposit. I opened this account specifically to receive these funds, which I have been expecting for almost three years.

While I understand the necessity of placing an account on hold for security reasons, I have provided all the evidence and proof requested to confirm the legitimacy of the transaction and rule out any *****. Both the company that paid the funds and the third-party payment provider, Netcash, have confirmed the legitimacy of the money paid into my African Bank account.

However, despite providing all requested documentation, my account remains frozen. When I contact the bank, I am told you are waiting for confirmation from Netcash. Conversely, when I contact Netcash, they confirm they have provided everything needed by the bank. It is clear that the delay is on African Bank’s side, yet I have not been given a clear reason for the continued hold.

I have spent a considerable amount of money and time (approximately R300 worth of airtime) trying to resolve this issue, to no avail. As it is almost the Christmas season, I urgently require access to these funds, which are rightfully mine.

I have contacted Netcash multiple times today, even requesting an email to confirm they are not the source of the delay. Furthermore, I contacted the paying company, and they confirmed that they responded to an email from African Bank containing all the requested answers.

I demand the immediate release of my funds. Once this money is accessible, I intend to move my funds to another bank, as the service and delays I have experienced are unacceptable.

I request an immediate response detailing the exact reason for the hold-up and a clear timeline for when my account will be fully operational.