I’m utterly disappointed with African Bank

I am absolutely disappointed by the state of which the bank operates. I have banked with the bank for almost a year now, I honestly had no issues with the bank up until Friday! . On Friday evening just as I received my salary , my account was put on hold and all my funds are inaccessible. I called them on Saturday MORNING and logged a complaint, the agent said that I was going to be called.TILL TODAY I haven’t been contacted. Since it was the weekend, I called AGAIN on SUNDAY and I was told that there is nothing they can do because their system was offline…okay cool i thought I’d go to the branch on Monday morning and sort it out….I decided to visit the cresta branch this morning (Monday morning) (first thing in the morning) I got to the bank and I was told that I should wait for feedback, it is 5pm and I have waited for more than 72 hours and no feed back has been granted, no calls no nothing!!! I called the cresta branch at 4pm to follow up because no one was answering on their customer care line and the lady at the branch told me that the feedback she recieved was “to wait for tomorrow “????? So in almost 8 hours no update could be granted? That’s absolutely ridiculous because why isn’t there any feedback yet??? I need to know what is going on so that it can be resolved ASAP, I NEED to access my salary, I have rent to pay and food to buy! This is unacceptable really.