1 reviews | Active since Jul 2012
*******ly billed for lawyers
I had a Furniture City account and had stopped paying because of financial complications. The shop had closed and started receiving calls from African Bank. I made an arrangement with African Bank last year 2016 and have been paying the bank since then via debit order. After I started paying the Bank I was contacted by a legal firm called Groenewald Lubbe and attorneys and I explained to them that I am paying the ban k directly. Recently I requested a statement and saw that I am billed an additional amount of R213.75. I phoned in and questioned a lady about this on the 8th of Sept. The lady told me that the account was handed over in March this year. When i questioned the matter further the lady could not give me an answer as to why I was handed over whilst paying and or being debited a monthly installment. The lawyers, I have informed them about the arrangement and told me that I should not be paying African Bank but them and told them to deal directly with AB as I have already made arrangements with them. Now this firm is harassing me with emails, sms and calls where twice I have been sworn at. I do not think this is appropriate as I have received no feedback from AB regarding the matter. I have been called by a Linda from GLA again last week whom was rude and I am done tolerating this behavior and being charged for lawyers where I am paying the account which i arranged with AB. I will be escalating this matter to the FSB in the next 30 days. Thanks
Dear Mandisa,
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Dear Mandisa,
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
