******* request for money owing - that is not actually owing.

I app**** for a loan 8 weeks ago. I got declined because I am in arrears with an old account according to African Bank. This account is 8 years old and was settled and suppose to have been closed. Their legal department and customer complaints department phoned me and promised to send me my paid up letter. They also confirmed the account was closed. Now 6 weeks later I am still awaiting the paid up letter. I tried applying again and well the account is still open on their side and I was once again declined. This time however they are refusing to even help me. They want to ask security questions (card numbers, payments made and how payments was made on this account of 8 years ago). If I can not answer them then they can not help me. How must I remember this and why should I if it was not needed 8 weeks ago. I even went as far as logging complaints on facebook and social media and they have no interest.

Worse is that their response to this complaint is going to be please contact us as we have tried to phone you but can not get hold of you. Look closely its an automated response cause they do not care about their customers. Well unless they fix this issue with me I am going to the ombudsman and I will also seek legal advise.

African bank please phone me to resolve this matter sooner rather than later.

Absolutely DISGUSTING