1 reviews | Active since Jan 2013
If African Bank can't resolve a ********** account....how safe can your money be with them?
*********** with a capital I. How on earth can one bank just be so useless...horrible with a total 0 X$%& attitude towards customers and in my case not even a customer but an unfortunate victim to identity theft. Firstly prior to this African Bank would have been at the bottom end of options to consider for a bank account, after this total disregard they are not even on the list. So before sounding emotional let us put down the entire issue and timelines involved to justify my nauseating experience.
In December 2021 I received a random message from African bank, did not pay any attention to it. Received messages from them again in January 2022 and I went to my closest branch to enquire why I am getting these messages. Suprise Suprise there is a bank account with my ID and my cell phone number. I asked the customer consultant can we close the account as this was not me. She advised no. I have to go to the Police get an affidavit and submit to *** and they will resolve this. Numerous Phone Calls and follow up emails and even being advised telephonically the account has been closed, I still get the damn messages. So next step I believe is Ombudsman as you are sitting with my information without my consent. Are you supporting ********** or what? Or is this a way to show you have more customers than you actually do?
1) Account was opened in my name. So that is *****!
2) I have gone into a branch. Branch advised to go to Police and make an affadavit. Then submit all documents.
3) You are saying call African Bank. I have done this numerous times.
4) We are still at "NOTHING HAS HAPPENED NOR HAVE BEEN DONE" Meaning the advice you are giving me has already been done and nothing has been done. So, you are saying I need to do exactly the same that I have done before which resulted 0 results. ARE YOU MAD!
5) You want to confirm my details? What details do you want to confirm? I am not your customer.
But anyways thanks for this. I am posting your replies on my next complaint on Hello Peter about this issue. You have just proved everything I have written. This is seriously shocking. Please change your name to South African Bank as you are seriously lowering the value of the term Africa. There are many many banks in Africa, and I can confirm this in all my years I have spent in Africa that would put you to shame. This would ahve been resolved in less than a week, not 9 months and still going.
1) Account was opened in my name. So that is *****!
2) I have gone into a branch. Branch advised to go to Police and make an affadavit. Then submit all documents.
3) You are saying call African Bank. I have done this numerous times.
4) We are still at "NOTHING HAS HAPPENED NOR HAVE BEEN DONE" Meaning the advice you are giving me has already been done and nothing has been done. So, you are saying I need to do exactly the same that I have done before which resulted 0 results. ARE YOU MAD!
5) You want to confirm my details? What details do you want to confirm? I am not your customer.
But anyways thanks for this. I am posting your replies on my next complaint on Hello Peter about this issue. You have just proved everything I have written. This is seriously shocking. Please change your name to South African Bank as you are seriously lowering the value of the term Africa. There are many many banks in Africa, and I can confirm this in all my years I have spent in Africa that would put you to shame. This would ahve been resolved in less than a week, not 9 months and still going.
I see True Caller blocked the calls. I have unblocked African Bank. Is there a direct number I can use? I have just gone through the call options and holding for a consultant. Quite the irony that the pre-recorded voice says we must unite against *****. Reference Number:***.
I am re-sending everything again.
I see True Caller blocked the calls. I have unblocked African Bank. Is there a direct number I can use? I have just gone through the call options and holding for a consultant. Quite the irony that the pre-recorded voice says we must unite against *****. Reference Number:***.
I am re-sending everything again.