I would like to advise the community and those who didn't know about this kind of ****s to stay alert and never fall pray to the bank.

After complaining to African Bank about the double debit done on my account and the account registered without my concern, they came back to me alleging that my complaint has been resolved. I went to their branch at Ghandi Square on the 9th of July 2025 to check what might be the cause of delay for them to pay back my money but only to find out that the money was shifted into their financial unit and not ready to be refunded. I locked a call, but they then started lying that they never received money debited by debt collectors even after almost 1 month of a debit order was done. I phoned the debt collectors who confirmed that money was transferred to African Bank 7 days after the debit was done. Within an hour of realizing that I contacted their debt collectors, they referred their so-called investigator to call me and tell me that the matter will be investigated and that they will come back to me within 21 days, which is even worse than the 72hours and 7 days than they have been promising.

I'm really doomed with this so-called bank which does not even deserve to be providing any services to the community in terms of the S.A Banking Act as it doesn't even comply with the standard operational procedures of the banking industry. I'm still waiting for my refund to be made even if they are still playing their delaying tactics even though that they have falsely looked like they were ready to deal with my problem after learning about their cruel and unprofessional services from the media and Hello peter platform.